Management Consulting — WaterLight Group

Management Consulting Services

WaterLight Group works with business leaders and teams to scope, define and execute projects and programs critical to long-term business profitability and performance. We provide experienced consultants at each step in the engagement to ensure project continuity and efficient translation of desired outcomes to tangible project deliverables.

Our consultants have in-depth functional knowledge gained from senior management positions in corporate environments. Our backgrounds give us the ability to provide management presence and leadership while working as subject matter experts in Customer Care, Ethics and Compliance Solutions, IT Services, Marketing, Marketing Communications, Operations/Process Improvements and Strategy.

We are equipped to lead cross-functional project teams and can leverage our knowledge and experience to amplify team performance and business results. The WaterLight Group has extensive industry experience in the energy segment and deregulated electric utility market, including downstream oil and gas, retail electric providers and electric transmission and distribution.

Core Areas

Customer Care

• Front office resource optimization
• Quality assurance
• Strategic business alignment
• Technology deployment
• Training

Ethics and Compliance Solutions

• Ethics and compliance program creation
• Trading compliance program oversight
• Program management for internal and regulatory requirements attainment

IT Services

• Business technology strategy
• Business continuity and advance preparation
• Cloud computing
• Data security
• Line of Business (LOB) integration strategies

Marketing

• Market research and data analytics
• Competitive positioning
• Online and direct marketing
• New product development and lifecycle management
• Smart Grid technology and energy efficiency

Marketing Communications

• Advertising and brand strategy
• Graphic design
• Logo development
• Media Relations
• Sales and event materials

Operations

• Supply chain optimization
• End-to-end process mapping
• Future state development
• Detailed gap closing requirements and plans
• Performance/process improvements

Strategy

• Business model evaluation
• Organizational Change Management (OCM)
• Line of business strategy development
• Competitive evaluation and impact of disruptive technologies
• Channel optimization
• Customer experience